01. Information We May Collect

Depending on your interaction with our store, we may collect:

• Name, email address, telephone number, billing address, and shipping address.
• Order details, purchased products, shipping information, return and refund records.
• Customer service communications regarding pet hair cleaning brushes, sofa hair removers, carpet cleaning tools, and other pet home care products.
• Browser information, device details, IP address, cookies, and website interaction data.
• Payment-related information required by Shopify and payment providers.

02. How We Use Personal Information

• Process and fulfill customer orders.
• Provide shipping updates and customer support.
• Answer questions about pet cleaning products and usage.
• Improve website performance and shopping experience.
• Prevent fraud, unauthorized transactions, and security issues.
• Provide marketing communications where permitted.

03. Cookies & Website Technologies

Fervellafg.com may use cookies and similar technologies to support website functionality, checkout processes, security protection, analytics, and customer experience improvements.

04. Service Providers & Information Sharing

Customer information may be shared with trusted service providers when necessary, including Shopify, payment processors, shipping providers, fulfillment partners, customer service tools, and website security services.

05. Data Protection

Fervellafg™ uses reasonable administrative and technical measures designed to protect customer information. However, no online transmission method can guarantee complete security.

06. Privacy Requests & Customer Support

If you have questions about your personal information or privacy requests, please contact our customer support team.