01. Store Operator

Fervellafg™ is owned and operated by Beijing Huanxi Tu Technology Co., Ltd.

By purchasing products from Fervellafg.com, customers agree to these Terms and all applicable store policies.

02. Product Information

We make reasonable efforts to provide accurate descriptions, images, specifications, and product information for our pet home cleaning products.

Small differences may occur due to lighting, screen settings, materials, or manufacturing variations.

03. Orders & Payments

Orders are confirmed after successful payment verification. We reserve the right to cancel orders affected by payment issues, inventory problems, incorrect pricing, or suspected fraudulent activity.

04. Shipping & Processing

Orders are normally processed within 2–4 business days after payment confirmation.

Shipping details and estimated delivery times will be displayed during checkout.

05. Returns & Refunds

Eligible products may be returned according to our Return & Refund Policy. Approved refunds will be processed after returned items are received and reviewed.

06. Product Use

Fervellafg™ products should be used according to product instructions and intended purposes. Customers are responsible for proper and safe usage.

07. Liability

Fervellafg™ is not responsible for indirect damages caused by improper use, unauthorized modifications, or misuse of products.

08. Updates To These Terms

We may update these Terms when necessary. Updated versions will be published on Fervellafg.com.

09. Contact

For questions regarding these Terms, please contact our customer support team.