01. Order Processing

After payment confirmation and order verification, orders are normally prepared within 2–4 business days.

During holidays, promotions, or high-volume periods, preparation may require additional time.

02. Estimated Delivery

Standard delivery is generally estimated at 10–15 business days after dispatch.

Delivery times may vary due to weather, holidays, carrier delays, customs procedures, or other unexpected situations.

03. Shipping Charges

Available shipping methods and applicable shipping costs are calculated and displayed during checkout before payment is completed.

04. Tracking Your Order

Once your order has been shipped, tracking information will normally be sent to the email address provided during checkout.

Please allow time for carrier systems to update tracking information after shipment.

05. Address Changes

Please confirm your shipping address before completing your order.

If you notice an incorrect address, contact our support team as soon as possible. Changes cannot always be guaranteed after shipment preparation begins.

06. Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, incorrect, or significantly different from the product description, please contact us with your order details and supporting photos.

07. Shipping Assistance