01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

02. Starting A Return Request

Before sending any item back, please contact our support team at service@fervellafg.com.

Please provide:

• Your order number.
• The product you would like to return.
• The reason for the return.
• Photos or videos when relevant.

03. Return Eligibility

Eligible returns should generally be:

• Unused and in original condition.
• Unaltered and not damaged.
• Returned with original accessories and packaging where possible.
• Accompanied by order information.

04. Return Instructions

After your request is reviewed and approved, our support team will provide the correct return instructions.

05. Damaged, Defective, Incorrect, Or Missing Items

If your order arrives damaged, defective, incomplete, incorrect, or different from the product description, please contact us promptly with your order details and supporting information.

06. Refund Processing

After the returned item has been received and inspected, approved refunds will normally be processed within 5–10 business days.

Your payment provider may require additional time before the refund appears in your account.

07. Return & Refund Support